Customer Engineer

Role Overview:  

We are seeking a dynamic and skilled Customer Engineer to join our Customer Engineering Team. This GTM (Go-to-Market) role will be instrumental in connector development, building solution accelerator templates for various industry use cases, and providing demo engineering support.  

Key Responsibilities:  

• TypeScript: Essential for connector development.  

• Node.js: Used frequently with TypeScript for building server-side applications and APIs.  

• JavaScript: General understanding is essential, especially for web-related integrations.  

• Jira and GitHub will be used to manage source code. 

• Experience in API building, API security, and API integrations with Saas apps is essential. 

Connector Development:  

• Design, develop, and maintain robust connectors using TypeScript to integrate various applications and services with our client. 

• Collaborate with product management and engineering teams to ensure connectors meet customer needs and adhere to best practices.  

• Troubleshoot and resolve issues related to connector functionality and performance.  

Solution Accelerator Templates:  

• Develop solution accelerator templates tailored to specific industry use cases to demonstrate the power and flexibility of Tray.ai.  

• Work closely with industry experts and customers to identify common pain points and create reusable templates that address these challenges.  

• Continuously improve and update templates based on customer feedback and emerging industry trends.  

Demo Engineering Support:  

• Provide technical support during the sales process by creating and delivering compelling product demonstrations.  

• Collaborate with the sales team to understand customer requirements and tailor demonstrations to showcase Tray.io’s capabilities.  

• Develop and maintain a library of demo assets and best practices to support the sales team’s efforts.  

Qualifications:  

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.  

• Proficiency in TypeScript and experience with API development and integration.  

• Experience with automated testing/workflows   

• Strong understanding of software development lifecycle and best practices.  

• Excellent problem-solving skills and the ability to troubleshoot complex issues.  

• Experience in creating and maintaining technical documentation.  

• Ability to communicate effectively with both technical and non-technical stakeholders.  

• Familiarity with industry-specific workflows and use cases is a plus.  

• Prior experience in a customer-facing role, preferably in a pre-sales or solutions engineering capacity.  

API and Integration Technologies:  

• RESTful APIs: Strong understanding of REST API design, development, and consumption.  

• GraphQL: Familiarity with GraphQL for querying APIs efficiently.  

• OAuth 2.0 and OpenID Connect: Understanding of authentication and authorization standards used in API integrations.  

• Webhooks: Knowledge of webhooks for real-time event-driven integrations.