Cisco Voice Engineer

Location: US

We are seeking a highly skilled Cisco Voice Engineer with strong collaboration expertise to join our team. This is a direct hire position with a US-based client, offered as a remote role with very minimal travel (up to 10%).

Key Responsibilities:

• **Analyze customer scenarios and design optimal voice solutions using Cisco technologies.**
• **Guide customers to ideal outcomes through expert advice and hands-on support.**
• **Perform rapid troubleshooting and break/fix in complex environments.**
• Implement and optimize SIP conversions, SIP normalization, and CUBE configurations.
• Deliver Microsoft Teams <> Call Manager integrations via Direct Routing.
• **Provide expert-level UCCX support.**
• Participate in pre-sales processes, including BOM creation and customer-facing materials.
• Communicate project status clearly and consistently to customers and supervisors.

Qualifications;

• **CCNP Collaboration (required); CCIE Collaboration is a plus.**
• **Strong background in SIP and CUBE programming.**
• **Expert-level UCCX experience.**
• **Experience with Microsoft Teams integrations and Webex Calling/Contact Center is highly desirable.**
• Knowledge of QM products (Calabrio) and paging/emergency management tools (Singlewire) is a plus.
• Excellent problem-solving skills and ability to think quickly in dynamic situations.
• Strong presentation and communication skills.
• Prior consulting experience preferred.

Why Join Us?:

• Direct hire with a reputable US-based client.
• Remote-first position with minimal travel requirements.
• Opportunities to work on cutting-edge collaboration solutions.
• A collaborative and professional environment where your expertise makes a real impact.

If you are ready to apply your Cisco Collaboration expertise to high-impact projects, we’d like to hear from you. Apply today.