Call Center Representative

Location: Only for Argentina Residents

Requirements:

• **2–3+ years of experience working with US-based companies.**
• Daily use of English as the primary language when communicating with customers.
• Previous experience in roles such as: Call Center Representative, Customer Service Representative, Project Coordinator (Job titles may vary; relevant experience is what matters)).
• **Proven experience booking appointments or scheduling services for customers.**
• **Strong ability with lead management, data entry, and contact tracking within CRM tools.**
• **Excellent verbal and written communication skills in English.**
• High attention to detail and strong organizational skills.
• **Customer-focused mindset with a commitment to delivering a positive experience.**
• Fast learner, able to quickly understand and retain new concepts, terminology, and processes.
• Ability to manage multiple tasks, follow structured processes, and meet daily targets.
• Comfortable working with phone systems, email, text messaging, and web-based platforms.

Key Responsibilites:

• Manage inbound and outbound client communication via phone, email, and text.
• Accurately enter and maintain client data in Buildertrend and other CRM tools.
• Book and schedule leads, ensuring accuracy and proper qualification.
• Follow up with potential clients and document all interactions.
• Meet or exceed daily and weekly KPIs related to calls, talk time, and booked leads.
• Collaborate closely with the Call Center and Sales teams to meet productivity goals.
• Maintain updated product and service knowledge.
• Handle confidential client information responsibly and securely.
• Participate in ongoing training and coaching sessions.

Soft Skills:

• Professional, calm, and empathetic communication style.
• Strong listening skills and ability to ask the right questions.
• Adaptability and openness to feedback and continuous improvement.
• Accountability and reliability in meeting daily responsibilities.
• Team-oriented mindset with strong collaboration skills.

Nice to Have:

• Experience working in fast-paced call center or service-based environments.
• Familiarity with CRM tools or scheduling systems.
• Experience qualifying leads or supporting sales teams.