Full-time | Software Implementation | Client-Facing Role

We are looking for a proactive and detail-oriented Implementation Specialist to join our client’s growing team. This role is ideal for someone who enjoys working directly with customers, configuring software solutions, and ensuring successful adoption of new platforms.

If you have experience implementing software, supporting clients, and managing multiple deliverables, this could be a great match!

What You’ll Do:

• Deliver excellent customer service via phone, email, and web meetings.
• Become fully knowledgeable in the company’s product and map client requirements to product capabilities.
• Participate in kick-off meetings, requirements gathering sessions, and configuration reviews.
• Configure the software according to project scope and client needs.
• Provide best-practice recommendations to help clients meet their business goals.
• Collaborate cross-functionally with the Customer Success team to ensure smooth implementation and client satisfaction.
• Provide regular updates on project deliverables, timelines, and milestones.

Required Experience:

• 2+ years of software implementation experience (mandatory).
• Experience in customer service, scheduling, client support, or similar transferable roles.
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook).

Preferred Experience (Nice-to-Have):

2+ years using or administering:

• CRM systems (Salesforce, HubSpot, Zoho, Dynamics)
• Database-driven workflow tools (ServiceNow, Pipefy, Kissflow, Camunda)
• Financial management or accounting software (QuickBooks, NetSuite, SAP FI/CO, Xero)

Education:

• Bachelor’s degree, college diploma in a related field, or equivalent hands-on experience.

Who You Are:

• Excellent communicator who enjoys customer interaction.
• Strong organizer with the ability to manage multiple projects at once.
• Fast learner with a “figure-it-out” attitude and curiosity for software tools.
• Detail-oriented, reliable, and comfortable working with both technical and non-technical users.

Why Join?:

• Opportunity to work with a fast-growing software company.
• High-impact role with direct client interaction.
• Collaborative environment and strong learning opportunities.
• 100% remote for LATAM candidates.

If this sounds like the next step in your career, we’d love to hear from you!
Apply now or send me a message for more details.