Our client is a global IT services and solutions company that helps organizations manage, scale, and optimize their technology operations. They support clients through services such as IT support, infrastructure management, workplace technology, cloud solutions, and specialized talent, acting as a strategic partner for complex global operations.
The Technical Project Manager will lead strategic End User Services initiatives within Client Engineering, primarily focusing on the North America and Europe Laptop & iPad Technology Refresh Programs.
The role requires strong project management fundamentals combined with sufficient technical understanding to coordinate effectively across Client Engineering, Service Management, ServiceNow teams, and operational support teams. The successful candidate will help modernize device lifecycle management processes and support future technology transformation initiatives.
Must-Haves
- 6+ years of experience as a Technical Project Manager with demonstrated experience in managing technical projects.
- Assumed PM baseline: project planning, roles/responsibilities (RACI) documentation, structured written summaries
- Comfort working across the Microsoft ecosystem, M365, Azure, Windows, Office, Teams, SharePoint, OneDrive, understanding how the tools interconnect, not expert/certification-level depth
- Self-directed learner, comfortable picking up new platforms on the job.
- Comfortable operating with some technical/engineering dialogue between client engineering and service management teams
- Solid baseline PM fundamentals: project setup, RACI, written summaries, attention to detail
- Genuine technical curiosity and willingness to self-learn new tools quickly.
Nice-To-Haves
- Power BI, building dashboards and pulling in data.
- ServiceNow familiarity.
- SCCM familiarity (understanding what it does; administration is handled by engineers).
- Experience with client-computing hardware vendors (Lenovo, CDW, Softcat, HP) and procurement-to-fulfillment logistics.