L2 Support Engineer

The Client is a provider of business technology services to the eyecare industry, and they are seeking to fill a software developer position in the Engineering department. 

About the Role:

We are seeking an experienced L2 Support Engineer to join our team and provide top-tier support for the Uprise project. The ideal candidate has a strong background in SQL Server, troubleshooting expertise, and familiarity with Property Management Systems (PMS). This role requires working within USA time zones and involves internal communication only. 

Key Responsibilities:

• Provide Level 2 support, troubleshooting complex issues and ensuring timely resolution. 
• Write and optimize SQL Server queries to analyze and resolve data-related issues. 
• Collaborate with internal teams to maintain system performance and reliability. 
• Work closely with the development team to escalate and resolve issues efficiently. 
• Maintain documentation of troubleshooting steps and resolutions. 
• Utilize GitHub for version control and collaboration (preferred but not required). 

Required Qualifications:

• **5 – 7 years of experience with SQL Server query development and troubleshooting.**
• **Strong problem-solving skills and attention to detail. **
• Experience supporting and troubleshooting PMS systems (preferred). 
• Familiarity with GitHub (preferred but not mandatory). 
• Ability to work USA time zone hours. 
• Excellent internal communication skills.